Rise 360: Managing Hotel Inventory

First, I met with the hotel manager and completed a project plan. You can view this plan below. Within this plan, I worked with the hotel manager to identify the learners, the problem, create learning objectives, and understand the components within the course that the stakeholder wanted.

Then, I met with the hotel manager as my SME and conducted an interview. During this interview, I asked questions about the training and systems that later would serve as the content for the course. I compiled answers into a document that can also be found below. After the interview, I read through my notes, asked clarifying questions, and discussed with the hotel manager SME what visuals would be necessary for the training and how we would obtain those.

Next, I made an outline of the course to briefly show how I was going to chunk the information and to recommend types of activities to put into the Rise Course. Once that was approved, I moved on to storyboarding my course, and received final approval.

I then worked within Articulate Rise 360 to develop the course content. This involved technical and step by step writing as well as integrating visual and interaction features. This particular course utilizes flashcards, hotspot images, drop-down menus; a quiz, and a scenario.

Ultimately, my final course serves to close the employees' knowledge gap through visuals that explain features of the inventory system, clarification/teaching of relevant vocabulary, and scenario-based learning experiences. It was important to me to implement the scenario based learning opportunities into this course because the employees were going to have to execute actions based on this new knowledge within their daily job responsibilities, so I wanted the training to feel relevant and applicable to those daily work tasks. At the request of the manager, I also included a quiz for mastery. This was important because he had to record proof of employees taking and passing the training to meet compliance standards.

My final steps involved presenting the course to the stakeholder/SME, testing the course, and implementing feedback and fixing bugs. I then hosted the course to the web for sharing and access via the Google Cloud Platform.